Frequently Asked Questions
Do you sell new and second-hand instruments?
Yes. Shine Music Shop sells both new and pre-owned musical instruments and sound equipment. Every pre-owned item is listed with a condition grade (Excellent, Very Good or Good) and the price reflects that grade.
What do the condition grades mean?
Each second-hand instrument is inspected and graded before it is listed. The grade shown on the product page (Excellent, Very Good or Good) describes its cosmetic and playing condition, and the price is set for that grade. If you want more detail on a specific instrument, contact us and we will describe it or send additional photos.
Where do you ship?
We ship from our shop in Barcelona to 29 countries across Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
How much does shipping cost?
Shipping is not a flat rate because instruments vary enormously in size and weight. The exact cost and the carrier services available for your address are shown at checkout before any payment is taken. Delivery to central Barcelona (postcodes 08001 to 08042) is free with no minimum order, and you can also collect from the shop free of charge by choosing "Pick up from shop" at checkout. For large instruments you can ask us for a shipping quote before ordering.
How long does delivery take?
Every order is sent on a tracked courier service (UPS, SEUR, TNT or STARPACK). The carrier estimate for mainland Spain is next day after dispatch. For the rest of Europe, estimates range from about one to five days after dispatch depending on the country and the service you choose. Express services are fastest; road services take longer but cost considerably less. Estimates are provided by the courier and are not guaranteed, so contact us before ordering if you need an instrument by a specific date.
Do I pay customs charges for the United Kingdom or Switzerland?
The United Kingdom and Switzerland are outside the EU customs union, so the destination country may apply customs duties or import charges on arrival. These charges are set and collected by the destination country and are not included in the amount you pay at checkout.
How can I pay?
Payment is by credit or debit card, processed securely by Stripe. All prices are shown in euros (EUR).
Can I return an instrument?
Yes. You have 30 days from receiving your order to return it for a refund. The item must come back in its original packaging, with all delivered accessories and without signs of use. Contact us before sending anything back and we will arrange the return with you.
Is there a warranty?
Yes. Instruments bought from Shine Music Shop are covered by a 6-month warranty against defects in materials and workmanship under proper use. Consumable parts such as strings, drumsticks, batteries, valves, bulbs and cables are not covered. If something goes wrong, contact us with your order number before returning the item.
